When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! ----- tK9BcMRYfVPe

[R.M.]

When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!
-
I think you must know what I’m talking about. Together, a heavy foreign

accent,

coupled with a lousy phone connection can only mean one thing... An

outsourced

operation, in a place like India, China, The Philippines, etc.; where some
greedy American corporation is saving a few pieces of Silver and

displacing

American workers in the process.
-
The best thing you can do is hang up... look for the companies’ on-shore

counterpart

and complain! Tell them you’re sick and tired of sub-standard services by

people

who speak English so poorly that you can hardly communicate... are most

often

poorly trained... have little accountability for the advice they give

you... often can’t be

heard clearly because of a poor satellite phone connection... conveniently

block

their caller-ID... give themselves phony names like ‘Tina’ or ’Jimmy’ (to

deceive you

into thinking they’re local) and most often provide no avenue to escalate

an issue

to someone who can really help.
-
Corporations will only end this practice if they see they’re losing their

customer

base as a consequence. Let’s start doing our part by starting a

grass-roots

movement...
-
When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!

I don't have a problem with a support analyst having a foreign accent. All I
want is to get my problem resolved. But what I DO have a problem with, is
American companies' executive management teams and board members whining
about their worker bees' salaries and health care costs while they are
simultaneously rewarding and celebrating themselves with MULTI-MILLION
dollar bonuses!!! Health care expenses for the common worker are too damned
expensive, but multi-million dollar bonuses on top of multi-million dollar
salaries and perks are not???!!! I find it hard to believe that these people
couldn't live comfortably on $200,000.00 per year max. Not to mention the
fact that a CEO can help drive a company completely into the ground and walk
away from it with a severance package of several million dollars. There's
nothing wrong with a global economy business model, but it should be handled
in a totally fair and proper manner. As it stands now, it's nothing more
than the leaders of big government and big business becoming mega-wealthy at
the expense of the common man/woman.

R.M.

[Chris Gosnell]

The excuse for the high salaries and perks for the executives is that
this is what it takes to get these people to leave their current
positions at company Y to go to work at company X.

This premise is the same faulty premise at work in sports. Pay a lot of
money, build multi-million dollar facilities, and you will win.

This is the fault of the shareholders of the respective companies or
sports teams. Sucessful companies and teams are not made overnight, and
quite often the 'mix' or chemistry of several personalities is what
makes success.

The only recourse the open market has is to stop using the service or
product provided by these companies.

The government cannot force the companies and their shareholders to
behave in a more noble manner, and it it my belief that at least in the
US, the government rules and laws have CAUSED the state that business
is in now. A business will ALWAYS try to maximize their profit and
still provide a product or service at the price/performance THE MARKET
WILL BEAR.

[Bo Clawson]

For your pension plan, 401k, IRA, Mutual funds and insurance payouts,
and possibly stock holdings, I hope the CEOs of those operations take
your best interest in hand to run efficiently when running those
operations for YOUR benefit.

Otherwise, your retirement might be seriously reduced.

I listened to a call center owner in India the other day, and he says
the jobs he has are merely viewed as stepping stones for English
speaking Indians, as a call-center job in India is still not a great
and glorious career. It is a high-pressure job where burnout is high.

If burnout is high in India on call center jobs, can you imagine what
it is in the U.S.?

I've been asking call center operators what country they are calling
from recently when I hear an Indian/British accent, and they do not
like to answer that question. Very sensitive issue right now, I
detect.

Bo

Post by Chris Gosnell
The government cannot force the companies and their shareholders to
behave in a more noble manner, and it it my belief that at least in the
US, the government rules and laws have CAUSED the state that business
is in now. A business will ALWAYS try to maximize their profit and
still provide a product or service at the price/performance THE MARKET
WILL BEAR.

[Jeff Mowry]

If you want capitalism in its true form, the job goes to the lowest bid
(for acceptable quality). There's not much more to it than that.

We can not sell electric fans in Wal-Mart if U.S. companies make them in
the U.S. Why buy a Honeywell (or whatever brand) fan for $60 when you
can buy one made by Tatung (or whatever brand) out of one of their
Chinese factories for $30 or less? The U.S. cannot possibly hope to
compete with production costs possible in the "new, improved, global
economy".

If a guy wants to work in a factory in exchange for room and board--and
maybe a shot at staying in the city area for the future--how will you
compete with a union worker making $22/hr plus benefits.

If the situation is reversed, and the U.S. decides to make everything
domestically, what will consumers do? They won't be able to afford all
the stuff they're buying now, that's for sure.

The world is becoming more capitalistic, folks, not less. Those at the
top of the heap will not stay there long if their standards of living
increase, unless they find another industry in which to compete. That's
just the way it goes.


Jeff Mowry
Industrial Designhaus, LLC
http://www.industrialdesignhaus.com
(Remove "GETRIDOFTHIS" from email address)

Post by Chris Gosnell
The excuse for the high salaries and perks for the executives is that
this is what it takes to get these people to leave their current
positions at company Y to go to work at company X.
This premise is the same faulty premise at work in sports. Pay a lot of
money, build multi-million dollar facilities, and you will win.
This is the fault of the shareholders of the respective companies or
sports teams. Sucessful companies and teams are not made overnight, and
quite often the 'mix' or chemistry of several personalities is what
makes success.
The only recourse the open market has is to stop using the service or
product provided by these companies.
The government cannot force the companies and their shareholders to
behave in a more noble manner, and it it my belief that at least in the
US, the government rules and laws have CAUSED the state that business
is in now. A business will ALWAYS try to maximize their profit and
still provide a product or service at the price/performance THE MARKET
WILL BEAR.